Refund Policy
Version
1.0
—
Mar 12, 2025
At R-930 Capital, from here referred to as "Calphix", we are committed to delivering high-quality, tailored services to our clients. Due to the personalized and immediate nature of our services, we have established the following refund policy to clarify how we handle refund requests:
1. General Policy
Once a service has commenced, refunds are not typically offered. Our services—such as advisory and consultation, software development, web and graphic design, talent recruitment, and assisted fundraising—involve bespoke work that cannot be returned or resold.
2. Cancellation Before Service Commencement
If you wish to cancel a service before any work has begun, you may request a refund by submitting a written request to support@calphix.com. Refunds in such cases may be subject to an administrative fee to cover initial processing costs.
3. Subscription-Based Services
For subscription-based services (e.g., monthly advisory plans), you may cancel your subscription at any time. If cancellation occurs within the first 14 days of the initial subscription period, you may be eligible for a full refund. After this period, refunds will be pro-rated based on the remaining days in the subscription period, minus a 10% administrative fee.
4. Project-Based Services
For project-based services, such as software development, web design, or talent recruitment, the refund policy will be governed by the terms outlined in the specific project agreement signed by both parties. Generally, deposits or upfront payments for these services are non-refundable once work has commenced.
5. Failure to Deliver
If Calphix fails to deliver the agreed-upon services as specified in the service agreement, you may be entitled to a full or partial refund. Each case will be reviewed individually, and refunds will be based on the extent of the service failure.
6. Third-Party Costs
Any costs incurred by Calphix on your behalf for third-party services or products (e.g., software licenses, recruitment fees) are non-refundable.
7. Refund Requests
All refund requests must be submitted in writing to support@calphix.com and include a detailed explanation of the reason for the request. Calphix will review each request on a case-by-case basis and reserves the right to deny requests that do not meet the criteria outlined in this policy.
8. Processing Time
Approved refunds will be processed within 30 business days and issued to the original payment method used for the purchase.
9. Additional Note
In some cases, at the discretion of Calphix, we may offer service credits or additional support to address your concerns instead of a monetary refund. This reflects our commitment to client satisfaction and finding mutually beneficial solutions.
10. Changes to Policy
Calphix reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all future transactions.
How Calphix Handles Refund Requests
Calphix handles refund requests with a structured yet flexible approach:
Submission: Clients must submit refund requests in writing to support@calphix.com, providing a clear reason for the request.
Review Process: Each request is evaluated individually, considering factors such as whether the service has started, the terms of any applicable agreements, and the reason for the request (e.g., failure to deliver).
Outcomes: Depending on the situation, clients may receive a full refund (e.g., for cancellations within 14 days of a subscription or if Calphix fails to deliver), a pro-rated refund (e.g., for subscriptions canceled after 14 days), or no refund (e.g., if work has commenced or third-party costs are involved). Alternatively, Calphix may offer service credits or additional support.
Processing: Approved refunds are processed within 30 business days to the original payment method.
If you are dissatisfied with our services, please contact us at support@calphix.com to discuss possible solutions before requesting a refund. We value our clients and are dedicated to resolving any issues or concerns.
Contact US
Phone: +17868911009 / +447888866614
support@calphix.com
At R-930 Capital, from here referred to as "Calphix", we are committed to delivering high-quality, tailored services to our clients. Due to the personalized and immediate nature of our services, we have established the following refund policy to clarify how we handle refund requests:
1. General Policy
Once a service has commenced, refunds are not typically offered. Our services—such as advisory and consultation, software development, web and graphic design, talent recruitment, and assisted fundraising—involve bespoke work that cannot be returned or resold.
2. Cancellation Before Service Commencement
If you wish to cancel a service before any work has begun, you may request a refund by submitting a written request to support@calphix.com. Refunds in such cases may be subject to an administrative fee to cover initial processing costs.
3. Subscription-Based Services
For subscription-based services (e.g., monthly advisory plans), you may cancel your subscription at any time. If cancellation occurs within the first 14 days of the initial subscription period, you may be eligible for a full refund. After this period, refunds will be pro-rated based on the remaining days in the subscription period, minus a 10% administrative fee.
4. Project-Based Services
For project-based services, such as software development, web design, or talent recruitment, the refund policy will be governed by the terms outlined in the specific project agreement signed by both parties. Generally, deposits or upfront payments for these services are non-refundable once work has commenced.
5. Failure to Deliver
If Calphix fails to deliver the agreed-upon services as specified in the service agreement, you may be entitled to a full or partial refund. Each case will be reviewed individually, and refunds will be based on the extent of the service failure.
6. Third-Party Costs
Any costs incurred by Calphix on your behalf for third-party services or products (e.g., software licenses, recruitment fees) are non-refundable.
7. Refund Requests
All refund requests must be submitted in writing to support@calphix.com and include a detailed explanation of the reason for the request. Calphix will review each request on a case-by-case basis and reserves the right to deny requests that do not meet the criteria outlined in this policy.
8. Processing Time
Approved refunds will be processed within 30 business days and issued to the original payment method used for the purchase.
9. Additional Note
In some cases, at the discretion of Calphix, we may offer service credits or additional support to address your concerns instead of a monetary refund. This reflects our commitment to client satisfaction and finding mutually beneficial solutions.
10. Changes to Policy
Calphix reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all future transactions.
How Calphix Handles Refund Requests
Calphix handles refund requests with a structured yet flexible approach:
Submission: Clients must submit refund requests in writing to support@calphix.com, providing a clear reason for the request.
Review Process: Each request is evaluated individually, considering factors such as whether the service has started, the terms of any applicable agreements, and the reason for the request (e.g., failure to deliver).
Outcomes: Depending on the situation, clients may receive a full refund (e.g., for cancellations within 14 days of a subscription or if Calphix fails to deliver), a pro-rated refund (e.g., for subscriptions canceled after 14 days), or no refund (e.g., if work has commenced or third-party costs are involved). Alternatively, Calphix may offer service credits or additional support.
Processing: Approved refunds are processed within 30 business days to the original payment method.
If you are dissatisfied with our services, please contact us at support@calphix.com to discuss possible solutions before requesting a refund. We value our clients and are dedicated to resolving any issues or concerns.
Contact US
Phone: +17868911009 / +447888866614
support@calphix.com